What is Loyalty &CRM?

65% of a company’s business comes from existing customers, and it costs five times as much to attract a new customer then to keep an existing one satisfied (forbes.com).

Loyal customers are those who give the sustainable place repeat business because they are satisfied with the products they get or the way they are served. Customer Relationship Management (CRM) helps businesses to gain an insight into the consuming behavior of their customers and modify their business operations to make sure that their customers are served in the best possible way.

Customer loyalty is both a behavioral and attitudinal tendency to favor one brand over all others, weather due to satisfaction with the production or service. A strategy to learn more about customers’ needs and behaviors in order to develop stronger and loner relationships with them.

Boss Digital offers efficient CRM programs and platforms for your business to interact with specific customer base, and also keep them as long-term loyal customers, by employing a variety of research and development techniques to suit your every request.

Why it’s important for your business?

CRM allows clients to see what customers are buying and when. Clients may then suggest other products customers might not consider. This demonstrates a professional company with personalized service.

In essence, CRM helps a business to recognize the value of the customers and turn the improved customer relations into profits. The better you understand your customers, the more responsive you can be to their needs.

This can be done through Boss Digital’s unique and tailored CRM and proprietary system with tracking features. In addition, our CRM and customer loyalty professionals can use the system analysis your customers characters and behaviors, thus contact them in their most preferred method of communication.

Our team members have 8 years loyalty and CRM management experience, and always feels fulfilled when your customers are satisfied and delighted to serve your brand for the long term.

Our Approach to build up your long-term customer relation and loyalty

We have configured our processes so that they can help you regardless of where you are in the business cycle.

What We Offer

We have a dedicated team of marketing and CRM expertise to assist you as required with reporting and updating of all the applied platforms. Whether your business is a new start-ups what want to build up customer loyalty, or a growing business that needs to maintain the long-term customer relationship. Our team will help you developing a strong and lasting relationship with your valued customers with the highest service levels, integrity, honesty and performance.

Check out our full range of our Loyalty and CRM services:

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  Loyalty and Rewards Programs
• 
  Customer Relationship Management
• 
  Email Marketing
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  Retargeting & Remarketing
• 
  Social Recognition
• 
  Certificates & eCards
• 
  Communication Centre
• 
  Serialized cards
• 
  Gamification
• 
  Surveying Tool
• 
  Rewards
• 
  Dream Tracker
• 
  Reporting